RESERVATION & RENTAL POLICIES

Credit Cards

Fuel

Global Distribution Systems (GDS)

Language Services

Late Charges

Minimum Rental

No Show Policy

Rental Extensions

TDD & TTY Services

Travel Agents


> POLICIES & PROCEDURES

 

 


Credit Cards
Avis accepts many major credit cards as credit identification at the time of rental. Acceptable credit cards include:
• Air Travel
• American Express
• Amoco Multicard
• AT&T Capital
• Avis
• Carte Blanch
• Diners Club
• Discover/Novus
• GE Capital
• Mastercard
• Optima/Optima True Grace
• PH&H
• Visa

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Fuel
Avis of Lexington rates do not include fuel. Options for fuel at this locations are:
• Return the car with the same amount of fuel as when rented and no refueling fees will apply
• Return the car with less fuel than when rented and pay a refueling service charge for the fuel used (the refueling service charge is a rate generally higher than the local retail gasoline prices)
• Purchase the fuel service option available at most US rental locations and participating licensees where permittedThe refueling service option allows the renter the option of purchasing, at the time of rental, a full tank of fuel at a price competitive with the prevailing local self-service gas station rates for regular unleaded gasoline. This eliminates the need to refill the tank before the car is returned. There is no credit given for fuel remaining in the vehicle at the time the vehicle is returned so the renter should return the car with as little fuel remaining as possible. The fuel purchase option must be selected at the time the vehicle is rented.

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Global Distribution Systems (GDS)
Travel agents may book Avis via the major Global Distribution Systems such as Sabre, Apollo, Worldspan and Amadeus.

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Language Services
Information or assistance with placing reservations is available in several languages:
• French Speaking at 1-800-321-3652
• Spanish Speaking at 1-800-874-3556
• Portuguese Speaking at 1-800-230-4898 (ask for transfer)Assistance is also available for hearing or speech impaired TTY/TTD at 1-800-331-2323.

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Late Charges
Most Avis rentals are based on a 24 hour day. A car rented at 10AM for a one-day rental is due back at 10AM the next day. There is a 59-minute grace period. If the car is returned within the 59-minute grace period there will not be any additional hourly rate. Beyond the 59-minute period, an hourly rate will apply until it equals the rate for an additional day. Charges for optional services such as LDW, etc. are charged as full days after the 59-minute grace period.
If a vehicle is returned beyond the parameter associated with a specific rate code the rental may revert to a higher applicable rate.

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Minimum Rental
A minimum charge of one day applies to rentals of less than 24 hours. For other rates, specific minimum rental periods may apply. In some cases, the minimum rental may be a specified period of time for the selected rate to apply. In other cases, a rate may have a minimum charge, which applies even if the car is returned early.

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No Show Policy
As a courtesy to fellow customers kindly cancel any unneeded reservation as soon as your plans change.

In certain cases and with certain rates or car groups, a cancellation fee may apply if an unwanted reservation is not cancelled at least 48 hours prior to the reserved pick-up time or if the customer fails to pick the vehicle up. To avoid this fee, please cancel at least 48 hours in advance. Reservations may be cancelled online, by calling 859-281-1681 or through your travel agent.

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Rental Extensions
Cars are due back at the date/time specified on the rental agreement. If you need to extend your rental you must call the rental location directly. The location’s phone number appears on your rental agreement.

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TDD & TTY Services
Speech and hearing impaired customers in the US can easily communicate through TTY/TDD using their personal set. Just call the Avis toll free number at 1-800-331-2323 anytime from 6AM to 11:30PM CST to send your reservation questions or requirements to an Avis reservation agent.

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Travel Agents
Avis reservations can be placed with your travel agent.

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